Product Questions
How to take:
When should I take PROGENEX Recovery?
Immediately after training.
How often can I take PROGENEX Recovery?
You can take PROGENEX Recovery after every training session. If you are training multiple times in one day, you can take a PROGENEX Recovery shake after each session.
Should I take PROGENEX Recovery on non-training days?
PROGENEX Recovery is specifically designed as a post-training supplement. Taking it on non-training days will not necessarily add additional recovery gains.
Can I take PROGENEX Recovery with PROGENEX More Muscle?
Absolutely. They are designed to be taken together.
Do I need to add double the water if I take PROGENEX Recovery with PROGENEX More Muscle?
No. You would use the same amount of water as you would if you were taking either PROGENEX Recovery or More Muscle.
Do you recommend mixing Recovery, Growth and More Muscle together in one shake?
You can, but it is much better to either mix Recovery and Growth or Recovery and More Muscle. If you would like to use all three products, we recommend augmenting your nutrition regimen with an additional shake of either Growth or More Muscle at another time in the day. Ideal times are first thing in the morning or before bed.
Can Recovery and More Muscle be taken with carbs?
Yes. You can eat some carbs approximately 15 minutes after consuming a Recovery or More Muscle shake.
Can I sprinkle Recovery or More Muscle on my steel cut oats?
We do not recommend it. You can eat your steel cut oats about 15 minutes after drinking your Recovery or More Muscle shake.
Can I blend fruit or yogurt with my Recovery shake?
Yes.
Is there an ideal “wait” time before eating solid food after taking a Recovery shake?
We recommend waiting approximately 15 minutes.
I drink a carb/protein drink during my workout, and then take Recovery and Growth after I work out. However, it says to take Recovery on an empty stomach. Is my workout drink okay?
Yes.
Your instructions recommend an additional More Muscle shake first thing in the morning. I’d prefer before bed. Is that okay? Is any other time during the day okay?
Yes, you can take More Muscle before bed instead of first thing in the morning. However, there is a reason that we recommend first thing in the morning: protein deficit. After fasting, your body is experiencing protein deficit. We recommend that you consume protein first thing in the morning for maximum results. You also can take More Muscle as a meal replacement at another time in the day.
I am interested in gaining muscle and losing fat. What is your suggested dosing of each of your products and when?
Our products are intended to be taken post-training, so you would take one scoop of Recovery and one of More Muscle with 12 ounces of water immediately after training. You should take another scoop of More Muscle first thing in the morning or right before bed or as a meal replacement at some point during your day. On non-training days, take one scoop of More Muscle first thing in the morning. You can take another More Muscle shake any time during the day, or as a meal replacement.
I usually “load” a scoop of More Muscle and a scoop of Recovery into a Blender bottle and toss into my gym bag. Can I also add water at the same time?
We don’t recommend it. First of all, leakage is messy. More important, the active ingredients in both Recovery and More Muscle do not have a “shelf life.” In other words, they need to be consumed immediately after adding water. That’s why our products do not have any stabilizers or other funky things (have you ever seen the bottom of a container of those ready-to-drink supplements?).
When to take:
What’s the ideal time to take PROGENEX Recovery and PROGENEX More Muscle?
Ideally, take one More Muscle shake first thing in the morning, when your body is experiencing a protein deficit. Then take PROGENEX Recovery and PROGENEX More Muscle together after training. You can take another More Muscle shake before bed.
What should I take on non-training days?
Take one PROGENEX More Muscle shake first thing in the morning. You also can take another shake later in the day as a meal replacement or right before bed.
How would you combine PROGENEX Recovery, PROGENEX More Muscle and PROGENEX Growth?
Take PROGENEX More Muscle and PROGENEX Recovery after each training session. Take an additional More Muscle shake first thing in the morning or before bed. You can augment this with a PROGENEX Growth shake during the day. On non-training days, do the same, but simply without the PROGENEX Recovery.
Do you still have SRG Capsules?
No.
Why did you eliminate SRG Capsules?
The active ingredient in SRG Capsules is now in our More Muscle product, so you only need one product, More Muscle, to accomplish the same thing as Growth + SRG Capsules did in the past.
What’s in it?:
How is PROGENEX Recovery different from any other whey protein isolate?
PROGENEX Recovery is not simply a WPI, or whey protein isolate. PROGENEX Recovery has been hydrolyzed, or cut, using a proprietary enzymatic process that cuts the protein into tiny peptide sequences that can be quickly absorbed into the bloodstream.
What makes PROGENEX More Muscle so special?
Similar to PROGENEX Recovery, PROGENEX More Muscle is specially formulated for fast absorption. PROGENEX More Muscle is powered by Promyosin,™ a whey protein that is significantly refined, or cut, so that it can enter your bloodstream fast.
Why is speed of absorption so important?
The faster protein is in your bloodstream, the faster it gets to your muscles, helping to produce the gains you want. It takes up to five hours for whole proteins, such as beef, chicken, or fish, to get into your bloodstream. PROGENEX More Muscle is in your bloodstream in minutes.
I am interested in increasing my protein intake to 3.0 g/kg of desired LBM but I would need to use protein powder to get there. I am concerned with the insulin spikes that whey protein powders give off. I am also interested in losing body fat.
There is a significant additive advantage to consuming mixed carbohydrate and protein supplements immediately post-workout. Your post-workout target should be to both feed existing muscle fibers as well as stimulate satellite muscle cells. (which fuel the greater proportion of muscle growth from exercise). PROGENEX More Muscle does both.
Here are a couple of studies that you may be interested in:
Disassociation between the effects of amino acids and insulin on signaling, ubiquitin ligases, and protein turnover in human muscle. http://ajpendo.physiology.org/cgi/content/full/295/3/E595
Effect of premeal consumption of whey protein and its hydrolysate on food intake and postmeal glycemia and insulin responses in young adults. http://www.ajcn.org/cgi/content/abstract/ajcn.2009.28406v1
I’m on a fat-loss diet. Once I start taking the products, would I have to subtract 295 of my calories from food to make up for the added calories from More Muscle/Recovery in order to continue with my current rate of fat loss?
Adding resistance training and our post-workout supplements while reducing empty calories will do the trick.
I’ve heard that aspartame and other sugar substitutes can trigger insulin receptors just like sugar/carbs. Is this accurate?
No.
Does Recovery or More Muscle need to be cycled on and off?
No.
Which products to take:
I am an endurance athlete. Most of my workouts are short, intense efforts, however I do have some longer, 1 ½ to 2 ½ hour, endurance training sessions. Which of your products would you recommend using as a Recovery drink for such a workout?
We only feature one Recovery formula, which would work for any of your workouts. Recovery is a post-training supplement, which means that you take it immediately after you train. It resets the cause of muscle fatigue at the cellular level, enabling you to be re-gain the force loss that you would experience with your training regimen within minutes, instead of days, depending on the length and duration of your training session. Our other product, More Muscle, is designed to build lean muscle, and is used in tandem with Recovery. It helps burn fat while retaining and building new lean muscle tissue.
Please advise the appropriate stack for fat reduction while limiting muscle wasting. I perform cardio 4x weekly 30-45 minutes (intervals) and weight train 4 days upper body/lower body splits.
Take one scoop of Recovery and one scoop of More Muscle immediately after training. Additionally, take one scoop of More Muscle first thing in the morning or right before bed, or as a meal replacement at any time during the day. On non-training days, take one scoop of More Muscle first thing in the morning.
Can I use PROGENEX More Muscle as a meal replacement?
Absolutely.
I am interested in muscle gains. Which is a better product for muscular hypertrophy, PROGENEX More Muscle or PROGENEX Growth?
Both are excellent “gainers”. PROGENEX More Muscle is flavored, and contains other ingredients that help augment the absorption process. Growth is an unflavored product that is designed specifically for what it is named for: feeding hungry muscle fibers immediately after training. You could even use all three, but not at the same time.
Are you going to add any new products?
Yes. Stay tuned to our Facebook page and our blog for announcements.
PROGENEX Single-Serve caps:
I can’t get my PROGENEX capsule to twist on to my water bottle. What am I doing wrong?
Currently the ‘thread locking’ mechanism on our capsules work with Kirkland, Aquafina and Nestlé Pure Life 16-ounce water bottles. We are currently working on a “universal” thread.
Are those the only water bottles the capsules will work on?
Technically speaking, our capsules will work on any water bottle that features a “tall” thread. What we mean is this: take the cap off your water bottle. If it features a very short thread (Arrowhead bottles are a classic example) our capsule will not fit. If it has at least ½ inch of thread, our capsule may fit fine.
Do you make Raw (unflavored) capsules?
Not at this time, but we may in the future.
I just tried twisting my capsule onto a water bottle, but the protein exploded everywhere. What did I do wrong?
It sounds like you didn’t sip off about 4 ounces of water first. You need to create space for the protein to drop; otherwise it will “explode,” as you put it, all over the place.
I’d also like to add More Muscle to my shake. Do you have a More Muscle capsule?
Not at this time. The best way to pair Recovery and More Muscle at this time is to add a scoop of each to a Blender Bottle and toss it into your gym bag. You will find what we believe to be the best Blender Bottle on the planet in the products section.
Where can I buy PROGENEX products?
Where can I find PROGENEX products?
PROGENEX products are found EXCLUSIVELY online on our website.
Can I get PROGENEX products at Walmart or GNC?
No. Our products are derived from premium proteins that would make them far too expensive to sell through retailers. Instead, we distribute directly to you to keep costs reasonable.
I live in France, will you ship to me?
Not at this time. However, we are currently considering adding European distributors.
I live in Canada, can I get your products?
We are currently evaluating Canadian distributors. Watch our Facebook page and blog for updates on the process.
I am in the military. Do you ship to APOs?
Yes.
Can I “schedule” my PROGENEX deliveries so that they arrive every month? If so, how?
Yes. You can find that option in our checkout process.
Athletes:
Do you pay athletes for endorsements?
No.
Will you in pay for endorsements in the future?
Not likely.
Do you sponsor teams?
We have occasionally sponsored an event or an athlete. Contact Athlete Relations at 714-352-8494 for more information.
Where can I see which professional athletes use your products?
Please visit our Results page, where you can sort by alpha or by sport. You also can check our YouTube channel, which is called PROGENEX.
I’ve heard that some major NFL players use your product, but I don’t see them in your Results section. Why?
We’ve heard that quite a few athletes from many different professional sports use our products, but not all come forward and offer us a testimonial about their experience.
Ordering Questions
Will my credit card be charged immediately?
No. Your credit card is charged when your order is placed. When you enter your credit card information on the order review page, we’ll give you an order confirmation number. You also will receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we’ve charged your credit card.
Why should I become a registered user?
As a register user, you do not have to re-enter your credit card, shipping or billing information; when you place an order, they will be filled in automatically.
Why did you call or e-mail me to verify my order?
For your security and protection. If, when we process your order, we find something suspicious regarding your order, we will call or e-mail you to verify your information.
How do I know that my order has been shipped?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
How do I change or cancel an order?
To cancel or change you order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind that our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
What are my payment options?
We accept Visa, Mastercard and American Express.
Is your website secure for online ordering?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
Shipping Questions
When will my order be shipped? When will it arrive?
If your order was placed Monday through Thursday between 8 a.m. – 3 p.m., it will be shipped the same day. Orders placed after 3 p.m. PST will be shipped the next day. Orders placed after 3:00 p.m. PST on Friday will be shipped the following Monday. You will receive an email confirmation once your order has been shipped.
What is the status of my order? How do I track my order?
Once your order has been shipped, you will receive a shipment confirmation email that will contain order tracking information.
What’s the difference between “order date” and “ship date”?
On most websites, “order date” and “ship date” are not the same. For example, if you place an order on Friday at 11:00 p.m. PST, your package will not ship until the following Monday. Although most orders are shipped the same day, please remember that any orders placed after 3:00 p.m. PST will be shipped the next day and any orders placed over the weekend will not be shipped until the following Monday.
What are your shipping fees?
Shipping fees are determined based on the zip code to which we ship. You will be able to auto-calculate standard ground, two-day and overnight fees during the checkout process.
What countries do you ship to?
Currently we only ship with in the continental United States, Hawaii and Alaska.
Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses. If I send my package as a gift, will the recipient receive the invoice? Yes. If you would like us to remove the invoice from the package, please send us an email immediately after your order is placed.
Return / Exchange Questions
What is your return/exchange policy?
We will refund your money if you are not absolutely delighted with our products. Please contact our customer service department for more details.
Where do I ship my return/exchange?
Product should be returned to the address on our order form.
How should I ship my return/exchange?
Ship your product in the most economical way possible for you. We do not pay for return shipping. Packages must be returned prepaid. We do not accept CODs.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 7 business days. A credit will be issued to the original credit card that was charged. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Miscellaneous Questions
Can you tell me when new products or special promotions are announced?
Yes, join our Facebook and Twitter and you’ll hear all about our latest products and events.
What is your privacy policy?
We will never share your email address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details about our privacy policy, please go to PRIVACY POLICY.
Is my personal and credit card information safe on your website?
Yes. We’ve taken several steps to ensure that all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
Can I send you a testimonial of my experience with the product?
Absolutely! To send us your testimonial, please contact us at info@progenexusa.com.